Garbage Disposal Area Accessibility Statement

This Accessibility Statement explains how we support equal access to information and services associated with our Garbage Disposal area. Our aim is to make it easier and safer for everyone, including disabled people, older people, and people using assistive technologies, to find information about waste and recycling and to use the Garbage Disposal area independently wherever possible.

We are committed to meeting the Web Content Accessibility Guidelines version 2.1 at level AA. These internationally recognised guidelines describe how to make digital content more accessible for people with a wide range of access needs, including visual, auditory, motor, and cognitive differences. We review our online information and service design regularly to identify and fix accessibility issues and to improve the experience over time.

Scope of this accessibility statement

This statement covers the online information and digital services that support the Garbage Disposal area, including pages that explain opening hours, accepted materials, site rules, and how to request assistance. It also describes the steps we take to design a more accessible on-site Garbage Disposal area, such as clear signage, logical layout, and the availability of staff support when requested.

Screen reader compatibility

Our online content is designed to work with common screen readers and speech output tools. We use clear and descriptive page titles, headings, and labels so that users can understand the purpose of each page and control. Images that convey important information are provided with meaningful alternative text. We aim to keep language simple and direct, helping screen reader users to follow instructions about how to prepare and dispose of waste, where to locate specific containers, and how to ask for help on site.

Keyboard navigation

We design our online services so that they can be used with only a keyboard, without needing a mouse or touch input. Users should be able to move logically through menus, forms, and controls using standard keyboard commands. Focus indicators are visible, making it clear which element is selected. We avoid keyboard traps so that users can move into and out of any section of a page. This supports people who use alternative input devices, have limited dexterity, or prefer not to use a pointing device.

Accessible Garbage Disposal area features

We aim to make the physical Garbage Disposal area as accessible as reasonably possible. This includes providing clear and high contrast signage to identify entrances, exits, and container locations, and organising waste streams in a logical order to reduce unnecessary movement. Where feasible, we aim to provide level or ramped access, adequate lighting, and space to manoeuvre mobility aids safely. Staff are encouraged to offer assistance, such as helping to lift or move heavy items, when requested. Information on any restrictions, temporary changes, or building works is communicated clearly so that users can plan their visit.

Ongoing review and improvements

Accessibility is an ongoing process. We regularly review our digital content and Garbage Disposal area guidance against WCAG 2.1 AA and consider feedback from users. When we identify issues, we prioritise fixes based on their impact on users, especially where a barrier might prevent someone from safely or independently using the Garbage Disposal area or accessing essential information.

Contact for accessibility requests

If you experience any difficulty accessing information about the Garbage Disposal area, using our online services, or visiting the site, you can contact our accessibility team. Please describe the issue you are facing, the part of the service or area you were using, and any assistive technology you rely on. We will review your request, work with you to find a suitable solution, and use your feedback to improve our services. We aim to respond to accessibility queries and requests for reasonable adjustments within a reasonable timeframe and to provide information in alternative formats on request where possible.